1Introduction: The site is the property of the Bayonne Ham House in its entirety, as well as all rights related thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, links of the hypertext type to the site are allowed without specific request. The House of Bayonne Ham is committed to carry out the order, subject to availability of products, within 8 days of payment of the order. The packages will be sent by the carrier for any purchase over € 120 (free delivery); for parcels weighing less than 15 kg, shipments will be made by the DPD carrier, with a choice when ordering between the parcel delivery or home delivery with appointments (DPD Predict). 2Acceptance of conditions:The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on this screen and expressly states to accept them without reservation. The present general conditions of sale govern the contractual relations between the House of Bayonne Ham and its customer, the two parts accepting them without reserve. These general conditions of sale will prevail over all other conditions contained in any other document, except prior, express and written waiver. 3Products:The photographs illustrating the products do not enter the contractual field. If errors are introduced, in any case, the responsibility of La Maison du Ham Bayonne can not be engaged. The majority of products offered to its customers by La Maison du Ham de Bayonne are available. 4Order:Automatic registration systems are considered as proof of the nature, content and date of the order. The Maison du Ham de Bayonne confirms the acceptance of its order to the customer to the email address that it has communicated. The sale will not be concluded until the receipt of the payment corresponding to the amount of the order. The House of Ham Bayonne reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. The information given by the buyer, when taking the order engage it: in case of error in the wording of the addressee’s details, the seller can not be held responsible for the impossibility in which it could be to deliver the product. 5.1Delivery: Only orders delivered in France are possible. After receipt of the payment corresponding to the amount of the order, La Maison du Ham de Bayonne undertakes to deliver to its carrier, the references ordered, subject to availability, by the buyer within 8 working days. The carrier will deliver the order as soon as possible, to the address of the buyer supplied by the Maison du Ham de Bayonne. All orders placed at La Maison du Ham de Bayonne are intended for the personal use of customers, customers or recipients of products are prohibited any partial or total resale of products. The delivery will be made by the carrier for any order whose amount exceeds 120 €; for orders not exceeding a weight of 15 kg, the delivery will be made by the DPD carrier either at home or relay package. Possible delays do not entitle the buyer to claim damages. In case of apparent defects, the buyer has the right of return under the conditions provided in this document. Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient. Always check your parcel on arrival. You have a period of 48 hours to make any reservations with the carrier in case of missing or damaged. For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wants 2 places of delivery, he places 2 orders, with related shipping costs. 5.2Withdrawal in Physical Shop:The withdrawal service in store is offered regardless of the amount of the purchase. The recovery your order in store can be made upon receipt of the confirmation email, 48 hours after the purchase on the website, during the opening hours of the shop.To withdraw an online purchase, you will need to bring an ID and the printed order at the time of the withdrawal. For orders with Withdraw in Shop, it is possible to adjust it online or in store by selecting the corresponding payment method.For payment in the shop, only the order form will be requested. Another person may withdraw an order by using the “Pick-Up” mode of transportation if the details of the person making the withdrawal are included in the comment on the order form. She will have to provide the purchase order as well as her ID at the reception at the time of withdrawal in store. For purchases made online the parcel can be retrieved within a period of 7 days from receipt of the confirmation email. The withdrawals in shops are made at the address of our physical shop of Arzacq (Road of Samadet – 64410 Arzacq). 6Retractation: You have 14 working days (from receipt of the articles) to make an opinion. In case of exchange or refund, return the item (s) nine (s) in its (their) original packaging, intact, with all accessories, instructions and documentation at the address Next: The Ham House of Bayonne – Road Samadet – 64 410 Arzacq France. In case of exercise of the right of retraction, the Bayonne Ham House is held to refund the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum of 15 working days. 7Price: The price is expressed in euros The price indicated on the data sheets does not include the transport. The price indicated in the order confirmation is the final price, expressed all taxes included and including the VAT for France and the countries of the EEC. This price includes the price of the products, the costs of handling, packaging and preservation of products, transport costs. 8Payment: The price is expressed in euros The price indicated on the data sheets does not include the transport. The price indicated in the order confirmation is the final price, expressed all taxes included and including the VAT for France and the countries of the EEC. This price includes the price of the products, the costs of handling, packaging and preservation of products, transport costs. 9Litigation:for damages of any kind, whether material or immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The same is true for any modifications of the products resulting from the manufacturers. The responsibility of the Bayonne Ham House will, in any case, be limited to the amount of the order and can not be blamed for simple errors or omissions that may have remained despite all the precautions taken in the presentation of the products. In case of difficulties in the application of this contract, the buyer has the possibility, before any action in court, to seek an amicable solution including with the help:- a professional association of the branch,- a consumer association or any other council of its choice.It is recalled that the search for an amicable solution does not interrupt the “short time” of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller. Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution. 10Garantee :The Bayonne Ham House guarantees that all selected products are manufactured or produced or published in France. Regarding food, the dates of consumption indicated and the conditions of conservation must be respected by the customer. In any case the House of Bayonne Ham can not be held responsible for non-compliance with the regulations and laws in force in the country of receipt, the responsibility of the Bayonne Ham House is systematically limited to the value of the product in question, value at its date of sale and without recourse to the brand or company producing the product. In any case, the customer benefits from the legal guarantee of eviction and hidden defects (Art.1625 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all the consequences (art.1641 and following of the civil code); if the buyer goes to court, he must do so in a “short time” from the discovery of the hidden defect (art.1648 of the civil code). You can contact customer service: from Tuesday to Saturday at tel. : 05 59 04 49 93 and / or by mail to email@example.com (response within 72 hours).